Why orders go wrong between deposit and dispatch
Once a factory has your deposit and an approved sample, your order joins a queue with every other customer’s. Delays and changes happen quietly: materials arrive late, a bigger customer’s order jumps ahead, a component is swapped for a cheaper one, or packaging is printed from an old file. From the other side of the world, you usually find out when the ship date has already passed.
Production management puts someone on your side close enough to see these things as they happen.
The contract comes first
We start with a written purchase contract that the factory signs. It covers:
- the approved specification and golden sample
- unit price, quantity and Incoterm
- production lead time and ship date
- payment schedule, usually a deposit before production and a balance after inspection
- packaging, labelling and shipping marks
- inspection rights, and what happens if goods fail
- tooling ownership, where moulds are involved
- penalties or remedies for late delivery or defects
A clear contract doesn’t stop every problem, but it makes each one easier to resolve.
Following the order
- Before production: we confirm materials and components are in and match the approved sample.
- During production: we track progress against the schedule and visit at key stages, especially on first orders or new products.
- Before shipment: we book the inspection and coordinate packing and labelling.
- At dispatch: we coordinate collection, documents and handover to the freight forwarder.
You receive regular updates with photos, and an alert as soon as a date slips, along with the reason and the options.
Payments
We pay factories on your instruction against the contract schedule, so money moves only when the agreed milestone has been reached. Many buyers pay the balance only after a passed inspection.
Repeat orders
Reorders are where small changes creep in: a new material batch, a different packaging printer, a new line supervisor. We check each reorder against the original approved sample, not against the previous shipment.
Who it suits
Production management suits buyers with an existing supplier who need someone local, and brands running repeat orders with several factories who want one point of contact in China.


